North-Link M1 Toll Plaza

Data Protection Notice

North-Link M1 Data Protection Notice


How North-Link uses your information

In this notice North-Link explain how we collect information about you, how we use it and how you can interact with
North-Link about it.

Who we are

In this notice North-Link refers to North-Link M1 Limited. North-Link are part of a Public Private Partnership contract with
Celtic Roads Group DAC Dundalk and Transport Infrastructure Ireland (TII) which permits North-Link to operate and
maintain the M1 motorway from Junction 7 to Junction 18 and toll plazas therein.

How we collect information about you and your consent

In order for North-Link to successfully operate and maintain a motorway and toll plaza and to enable North-Link to establish
and manage the relationship with users of the motorway and toll plaza, North-Link have a legitimate business reason to
process personal data.
North-Link process personal information, for example, when you use the motorway and the toll plaza, when you contact
North-Link to make a query in respect of a toll transit, when you use a card to make payment, when you contact North-Link
to make a Subject Access Request.
North-Link use vehicle recognition software and take still images of your motor vehicle at the toll plaza as a method of
identification of the motor vehicles using the toll plaza. North-Link also process CCTV to improve security, health & safety
and for enforcement and to resolve any issues raised by you with North-Link at a later stage. Please note that North-Link
cannot always guarantee the quality of the CCTV so it might not always be possible to identify any personal data or data
subjects from our CCTV.
North-Link also process information from other toll concessionaries or tag providers that you may have a tag account with
to allow road users uninterrupted use of all the toll plazas in Ireland with one tag and so to perform the contract you have
in place with your tag provider.
North-Link do not have a database of all registered owners of motor vehicles in Ireland but in the event that you cause
damage to the motorway and do not stop to report the incident to our employees or you do not pay the toll fee as
required by law, North-Link may collect personal data from local authorities, the MIBI and An Garda Síochána in respect of
ownership of motor vehicles and motor insurance details in order to assist North-Link with enforcement.
Sensitive Personal Data
In order to avail of exemptions for the toll charges for certain categories of drivers contained in the local Toll Bye Laws,
road users may provide sensitive data to North-Link. North-Link will only process sensitive personal data where they are
absolutely required to do so and only with your written consent.

How we keep your information safe

We know that you care about how information about you is processed. We appreciate your trust in North-Link to do that.
To protect your information, our IT Department work very hard to ensure that North-Link use security measures that
comply with Irish law and meet international standards. This includes computer safeguards, secure files and buildings.

What we use your information for

Data Analytics – Using Information in our business to improve our business North-Link analyse the information that we collect through your usage of the toll plaza. This helps us understand patterns of
usage of the toll plaza. Our analysis helps North-Link ensure that you are afforded a fast and uninterrupted journey through the toll plaza.
If you make a claim against North-Link we will use personal data to investigate the matter and attempt to defend the claim.
If North-Link wish to make a claim against you for non-payment of a toll journey or for damage caused to the motorway or at the toll plaza, North-Link will use your personal data to investigate the matter and to form the basis of the claim, to seek judgment and for enforcement.
When you use a card to make a payment North-Link use a post payment card system. If the payment is declined, for example, due to insufficient funds or due to being blocked because the card was stolen and therefore the use is unauthorised, North-Link process the information so that the next time the card is used at the toll plaza that it will be immediately rejected.
Encryption is used to keep your card information safe. In addition to this North-Link have Data Protection Agreements in place with the companies used to process your payment through your bank to keep your information safe.
Query Resolution
If you make a query in respect of your transit North-Link will have to process your personal information to resolve the query for you.
Our Legal Obligations
North-Link have legal obligations, for example:
1) to assist law enforcement agencies when they are investigating criminal activity;
2) to operate the motorway and toll plazas in compliance with the local Bye Laws and with legislation;
3) to operate and maintain the motorway in compliance with our contract with CRG and TII;
4) to co-operate with third parties in respect of interoperability contracts between tag providers and other toll concessionaries within Ireland.
North-Link may disclose personal data if under a duty to disclose or share customer data in order to comply with legal obligations or in order to protect rights, property or the safety of the staff of North-Link, its customers or others.
North-Link will also disclose personal data if the disclosure is required in order to comply with an applicable law, summon, search warrant, a court or regulatory order, or other valid legal process which would include in the main but not limited to
Section 8 of the Data Protection Act, 1988.
Often North-Link have to share information with other tag providers and toll concessionaries within Ireland through a portal called the IMSP in order to deal with contractual requirements to resolve the queries of motorway users. This ensures that
you are in a position to use one tag on all the motorways throughout Ireland.
Where we suspect criminal activity North-Link will record this and report to the relevant enforcement agencies, which may be within or outside Ireland because we are legally obliged to do so.


North-Link will only retain personal data for as long as is required to conduct our business and satisfy our legal obligations.

Your information and third parties

We sometimes use other companies and individuals to work on our behalf to collect monies or to give us advice to help us make decisions, for example to:
– Analyse data
– Collect toll charges at the toll plaza
– Collect unpaid toll charges and debts
– Collect unpaid repairs for damage caused on the motorway 
– Litigation purposes
We contract with all third parties to whom we give your information to or to whom have access to your information for these purposes to keep your information confidential and to respect the laws on Data Protection.
North-Link might require technical support from companies outside Ireland. These companies are in the EEA so this would not involve processing data outside the EEA. In all such cases this activity is supported by a contract which includes data
protection clauses.

Accessing and managing your information

You have a right to make a request under s. 3 and s. 4 of the Data Protection Acts in respect of your personal data.
To make a data access request please contact North-Link Customer Service.
Once we are satisfied that you are the data subject we will reply to you within 30 days. This is not to frustrate you but North-Link do not want your personal data to end up in the hands of the wrong person.
Please also note that if you request the reply of communication via your email address, you are held solely responsible for the security and integrity of your own email account. Unfortunately, the transmission of information via the internet is not
completely secure. Consequently, while North-Link will take all reasonable security measures, North-Link cannot guarantee the privacy or confidentiality of information relating to you being passed via the Internet; any transmission is entirely at your own risk.
North-Link try to make sure that the information that we have about you is accurate and up to date. If your information changes or you believe that we have information that is not accurate or not up to date, please write to North-Link at the following address and North-Link will update your information immediately;
North-Link Customer Service,
North-Link M1 Ltd
M1 Toll Plaza,
Co Meath, A92 P785

Right to complain

You also have a right to complain to the Data Protection Commissioner. You can contact the Office of the Data Protection
Commissioner at:
Telephone +353 (0)761 104 800 or Lo Call Number 1890 252 231
Fax +353 57 868 4757
Postal Address: Data Protection Commission, Canal House, Station Road, Portarlington, R32 AP23, Co. Laois


North-Link will update their Data Privacy Notice from time to time. Any updates will be made available on this website or if
you are a tag account holder, will be notified to you by post.

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